Location
Darwin, NT
Role
Assistant Front Office Manager
Hours
Permanent / Full Time
Full Time
Assistant Front Office Manager
The Leea Darwin is one of the newest hotels to join the Prendiville Group, proudly family-owned and operated, delivering warm Territory hospitality with elevated service standards. Following a successful rebrand and property-wide upgrades, The Leea is growing its leadership team with the appointment of a dynamic and guest-focused Assistant Front Office Manager.
If you are passionate about service excellence, thrive in a fast-moving hotel, and want to be part of an evolving, high-performing team—this is your opportunity to join a landmark NT property.
About The Leea Darwin
Located on the edge of Darwin CBD, The Leea is a fully rebranded 168 room hotel revitalised pool and public areas and a renewed focus on corporate, leisure and government market segments.
The hotel is backed by the Prendiville Group's strong commitment to quality, people development, and guest experience, while maintaining a family-run culture where every team member is valued.
About the Role
As Assistant Front Office Manager, you will play a key leadership role in the day-to-day operations of the Front Office. Supporting the Front Office Manager and General Manager, you will ensure smooth arrivals, departures, reservations, guest communication, room allocation and seamless collaboration across departments.
You will help lead a team of Guest Service Agents and Duty Managers while actively shaping The Leea's signature service culture.
Key Responsibilities
If you're ready to join a growing and dynamic hotel team in the NT, we'd love to hear from you.
Please submit your CV and a brief cover letter.
If you are passionate about service excellence, thrive in a fast-moving hotel, and want to be part of an evolving, high-performing team—this is your opportunity to join a landmark NT property.
About The Leea Darwin
Located on the edge of Darwin CBD, The Leea is a fully rebranded 168 room hotel revitalised pool and public areas and a renewed focus on corporate, leisure and government market segments.
The hotel is backed by the Prendiville Group's strong commitment to quality, people development, and guest experience, while maintaining a family-run culture where every team member is valued.
About the Role
As Assistant Front Office Manager, you will play a key leadership role in the day-to-day operations of the Front Office. Supporting the Front Office Manager and General Manager, you will ensure smooth arrivals, departures, reservations, guest communication, room allocation and seamless collaboration across departments.
You will help lead a team of Guest Service Agents and Duty Managers while actively shaping The Leea's signature service culture.
Key Responsibilities
- Support the Front Office Manager in daily operations for a 100+ room property
- Lead, coach and mentor Front Office team members including GSAs, Duty Managers and Night Audit
- Manage arrivals, departures, VIP setups, room allocations and daily reporting
- Maintain high accuracy with billing, cash handling, reconciliations and PMS processes
- Ensure clear communication and collaboration with Housekeeping, Maintenance and F&B
- Assist with forecasting, occupancy management, rate checks and reservation quality control
- Address guest concerns with professionalism and effective service recovery
- Support recruitment, onboarding, training, and departmental performance management
- Uphold The Leea's service culture and Prendiville Group operational standards
- Previous experience as a Front Office Supervisor, Duty Manager, or AFOM in a hotel environment
- Strong understanding of front office systems, reservations, billing and reporting
- Excellent communication, leadership and problem-solving skills
- Confident managing busy check-in/out periods in a 100+ room hotel
- Experience with Opera, RMS or similar PMS platforms
- Positive, hands-on leader who leads by example and thrives in a diverse team
- Ability to remain calm, professional and guest-focused under pressure
- Be part of one of Darwin's fastest-evolving hotel operations
- Join a supportive, family-owned group that values its people
- Newly renovated surroundings with ongoing property upgrades
- Genuine opportunities for development within Prendiville Group
- Strong culture of teamwork, respect and guest-driven service
- Competitive salary and stable long-term role
If you're ready to join a growing and dynamic hotel team in the NT, we'd love to hear from you.
Please submit your CV and a brief cover letter.
