Front Office Manager

Cottesloe Beach Hotel have an opportunity for an experienced and service-driven Front Office Manager to lead the front office operations and deliver exceptional guest experiences. This role is ideal for a confident hospitality professional who is proactive and has good communication and collaboration skills to work across all departments.
 
About the Role
 
Reporting to the General Manager, the Front Office Manager is responsible for overseeing all front office functions, ensuring smooth daily operations, and maintaining high standards of guest service. You will be a visible leader, setting the tone for professionalism, warmth, and efficiency at the front desk.
 
Key Responsibilities

• Lead and manage the Front Office operations to deliver exceptional guest service and efficient operational control.
• Oversee front desk operations including check-in/check-out, reservations, and guest enquiries
• Ensure guest feedback, complaints, and issues are handled promptly and professionally
• Maintain front office procedures, systems, and brand standards
• Liaise closely with housekeeping, maintenance, and other departments to ensure seamless operations
• Monitor KPIs including guest satisfaction, upselling, and operational efficiency
• Ensure compliance with WHS, cash handling, and hotel policies.

About You

• Proven experience in a Front Office Manager or Assistant Front Office Manager role
• Strong leadership and people management skills
• Exceptional communication and interpersonal abilities
• Passion for guest service and creating memorable experiences
• Strong organisational skills with attention to detail
• Confident using property management systems and hotel technology
• Ability to remain calm and professional under pressure
• Flexible availability, including weekends and public holidays

What We Offer

• Competitive salary package
• Supportive and collaborative leadership team
• Opportunities for career growth and professional development
• A positive workplace culture that values teamwork and service excellence

If you are a motivated hospitality leader ready to take the next step in your career, we would love to hear from you.
 
Apply now with your resume and a brief cover letter outlining your experience and suitability for the role.